CRM

CRM, or Customer Relationship Management, is a technology that helps businesses manage interactions with current and potential customers. It organizes customer data, streamlines sales, marketing, and service processes, and improves customer engagement.

Why it’s in the news: CRM is in the news due to major investments in its overhaul, significant advancements with AI integration, and critical security vulnerabilities being discovered.

Latest on CRM

• Salesforce ( NYSE : CRM ) Stock Jumps 2 % – Should You Buy ?
• HMRC bets up to £2.4B on Salesforce for taxpayer CRM overhaul
• How AI Is Changing CRM in 2026 : AI Agents Transform Sales , Service and Customer Engagement
• Bapu Rao Srigadde - Driving Innovation in Enterprise CRM Ecosystems
• Salesforce Agentforce vulns allowed 0-click CRM data theft, anonymous phishing
• Salesforce just put its entire CRM inside Claude — and says you’ll never need its app again

Connections

26 entities linked to CRM across the news graph.