Customer

A customer is an individual or organization that purchases goods or services from a business. In the context of technology and business, it refers to the end-user of a product or service, whose data and experience are central to company operations and strategy.

Why it’s in the news: Customers are in the news due to significant data breaches, legal settlements over deceptive practices, and the growing strategic importance of customer workflows in the AI era.

Latest on Customer

• Why SEA’s retailers need to protect AI-powered customer experience with observability
• Man arrested after 23,000 bogus customer service scam calls in over a week
• NYSE-listed Twilio sets sights on Asia-Pacific as AI adoption grows in customer service
• ASOS Breach Reveals the Risks in Customer-Facing SaaS
• Cleo AI paid $17M to settle allegations it deceived customers
• TechCrunch Disrupt 2026: Gamma’s Grant Lee, Engine’s Elia Wallen, and GV’s Crystal Huang on landing your first 1,000 customers
• how a Jack Henry AI system made a credit decision that harmed a customer
• if that decision harms a customer

Connections

12 entities linked to Customer across the news graph.