customer service

Customer service is a business sector focused on assisting customers with inquiries, issues, and support related to products or services. It involves direct interaction, often through various channels, to ensure customer satisfaction and resolve problems.

Why it’s in the news: It is in the news now due to the significant impact of AI, which is being adopted for optimization, integrated into tools, and used to automate tasks, leading to job cuts and a new focus on enterprise readiness.

Latest on customer service

• AI customer service enters next phase as businesses focus on optimisation rather than adoption: Report
• Can Microsoft’s Governance Layer Make Customer Service AI Enterprise-Ready?
• Uber cuts 10% customer service jobs as AI becomes latest driver of tech layoffs
• Bank of America embeds generative AI into customer service tools
• Bank of America Equips Customer Service Reps With Gen AI
• Verizon cuts 3,000 retail jobs as AI replaces customer service and stores move to franchises
• Customer service no longer a cost centre in AI era: HGS CEO Venkatesh Korla
• Dawn of agentic enterprise - How Sri Lanka can leapfrog with digital labour - Business News
• How Vobiz.ai Is Building The Backbone Of India’s Voice AI Boom
• In the Year of AI , how Riyad Bank is contributing to future of Saudi financial sector
• Amazon Puts AI Agents to Work as Sales Top $200 Billion

Connections

5 entities linked to customer service across the news graph.