Joule

Joule is an AI assistant integrated into SAP's enterprise software suite that analyzes company data to provide support, resolve issues, and automate tasks like closing purchase orders or modifying workflow rules.

Why it’s in the news: It is in the news due to its rollout to help reduce support costs and improve response times, while raising questions about accountability when it makes errors.

Latest on Joule

• SAP's AI Joule Traces Profitability Drops by Analyzing Company Data
• SAP’s Joule Bets on Agentic AI to Redefine Enterprise Support, Will Customers Buy In?
• SAP positions Joule as a solution to reduce support costs and improve response times for its global customer base.
• When a Joule instance resolves a customer's billing dispute, closes a purchase order, or modifies a workflow rule, who owns the error if the agent misinterprets context or hallucinates a policy?

Connections

2 entities linked to Joule across the news graph.