Zendesk

Zendesk is a customer service software company that provides tools for businesses to manage customer interactions through various channels like chat, email, and social media. It is now focusing on developing and deploying AI-powered agents to automate and enhance customer support.

Why it’s in the news: It is in the news now for its strategic pivot to AI agents, highlighted by a new pricing model, high-profile hires, and partnerships showcasing its technology.

Latest on Zendesk

• Zendesk and Sierra say AI agents should be paid per result, not per seat
• Agents think in milliseconds, legacy infrastructure doesn't. LinkedIn, Walmart and Zendesk shared how they closed the gap at VB Transform 2026
• Zendesk hires serial enterprise CMO Tifenn Dano Kwan as it bets everything on AI agents

Connections

6 entities linked to Zendesk across the news graph.