AI agents built for SFCC, SAP Commerce, Magento, and Shopify Plus.
Customer service automation, personalization engines, inventory intelligence, and returns automation — built on top of the commerce platforms your enterprise already runs.
Six AI systems for the commerce environment.
AI Customer Service
Handles order status, returns, product questions, account management, and policy questions. 80% ticket deflection. Available 24/7. Escalates to human only when the AI cannot resolve. Connects to your OMS and CRM in real time.
Personalization Engine
Session-aware, intent-aware, inventory-aware, and margin-aware product recommendations. Real-time ML inference using current session behavior, inventory position, and margin targets simultaneously.
Inventory Intelligence
Demand forecasting using historical sales, seasonal patterns, promotional calendars, and external signals. Triggers reorder automatically within defined parameters. Escalates to human for large commitments.
Returns Automation
Classifies return reasons, routes to appropriate workflow (refund, exchange, inspection, fraud flag), processes without human review of every item. Human reviews exceptions only.
Dynamic Pricing Agent
Real-time price optimization within guardrails. Monitors competitor pricing, inventory levels, demand signals, and margin targets. Adjusts prices automatically within bounds you define.
Platform Middleware Replacement
The integration layer between your commerce platform, ERP, OMS, and WMS — replaced with an AI agent mesh. No connector licensing. 20% of the current cost.
Built for the commerce platforms enterprises actually run.
Salesforce Commerce Cloud (SFCC)
API-first architecture makes AI agent integration well-defined. We extend and complement the Einstein layer, not replace it.
SAP Commerce Cloud
Deep SAP ecosystem integration. Agents coordinate between SAP Commerce, S/4HANA inventory, and operational systems through the SAP API layer.
Adobe Commerce / Magento
Open architecture means faster agent deployment and more flexibility in how the intelligence layer is designed.
Shopify Plus
For enterprise merchants on Shopify. Agent layer built on top of Shopify native APIs for all operational intelligence functions.