Amazon's recommendation AI generates 35% of their revenue. What percentage does yours generate?
The technology that powers Amazon's personalization, dynamic pricing, and inventory intelligence is commercially available to any organization running SFCC, SAP Commerce, Magento, or Shopify Plus. The gap between what hyperscalers achieve with AI and what most enterprise retailers achieve is not a technology gap. It is an implementation gap — the AI exists, the platforms support it, and the data is available. The connection between them has not been made.
Meanwhile, 80% of customer service tickets still go to human agents for questions an AI could answer instantly. Inventory decisions are still made on spreadsheets supplemented by gut feel. Returns are still processed manually. The AI opportunity in retail is not future state — it is present and measurable.
Six AI systems designed for the e-commerce environment.
Platform Middleware Replacement
The integration layer between your commerce platform (SFCC, SAP Commerce, Magento), your ERP, OMS, and WMS — currently running on MuleSoft connectors or custom API integrations — replaced with an AI agent mesh. Faster integrations. No connector licensing. 20% of the current cost.
RERIGHT service: Middleware ReplacementAI Customer Service System
Handles order status, returns, product questions, account management, and policy questions. 80% ticket deflection. Available 24/7. Escalates to human only when the AI cannot resolve. Learns from every interaction. Connects to your OMS and CRM in real time.
RERIGHT service: AI Chatbot Platform + RAGPersonalization Engine
Session-aware, intent-aware, inventory-aware, and margin-aware product recommendations. Not rules-based. Not collaborative filtering on stale data. Real-time ML inference using current session behavior, inventory position, and margin targets simultaneously.
RERIGHT service: Agent Orchestration + RAGInventory Intelligence System
Demand forecasting that predicts what you will need 30 days ahead using historical sales, seasonal patterns, promotional calendars, and external signals simultaneously. Triggers reorder automatically within defined parameters. Escalates to human for large commitments.
RERIGHT service: Agent Orchestration + Middleware ReplacementReturns Automation
AI that classifies return reasons, assesses product condition from customer submission, routes to the appropriate workflow (refund, exchange, inspection, fraud flag), and processes without human review of every item. Human reviews exceptions only.
RERIGHT service: Document AI + Agent OrchestrationDynamic Pricing Agent
Real-time price optimization within defined guardrails. Monitors competitor pricing, current inventory levels, demand signals, and margin targets. Adjusts prices automatically within bounds you define. Logs every decision with the rationale.
RERIGHT service: Agent OrchestrationBuilt for the commerce platforms enterprises actually run.
Salesforce Commerce Cloud (SFCC)
API-first architecture makes AI agent integration well-defined. We extend and complement the Einstein layer, not replace it.
SAP Commerce Cloud
Deep SAP ecosystem integration. Agents coordinate between SAP Commerce, S/4HANA inventory, and operational systems through SAP's API layer.
Adobe Commerce / Magento
Open architecture means faster agent deployment and more flexibility in how the intelligence layer is designed.
Shopify Plus
For enterprise merchants on Shopify. Agent layer built on top of Shopify's native APIs for all operational intelligence functions.